Refund policy
Thank you for choosing ikaw.
Below is the terms and conditions that make up our company's shipping policy.
Shipping Policy
1. Shipping Regions
We currently ship to the United States, China, South Korea, Taiwan, and the Philippines. (Please note that due to the spread of the coronavirus, shipping to some regions may be suspended via EMS. Please confirm before placing your order.)
2. Shipping Fees and Delivery EstimatesShipping Method: EMS
The shipping fee for your order will be calculated and displayed at checkout.
Please note that delivery delays may occur from time to time.
In addition to the payment of the product and shipping fees, customs duties, import taxes, and other fees may apply.
Please note that customs duties and import taxes are the responsibility of the recipient (customer) and should be paid by you.
Moreover, there may be a restriction on clearance for bulk purchases. Please refrain from making bulk purchases.
The amount of customs duties and consumption tax is not determined at the time of purchase, and will be determined at the time of clearance, so please pay upon receipt of the product by cash on delivery.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.Please check the email and track your order accordingly.
5. Shipping Processing TimeOrders will be processed within 2-10 business days. Shipping and delivery will not be made on weekends or holidays.
Refund Policy
1. Damages and Issues
Please check your order upon receipt and contact us immediately if the product is defective, damaged, or incorrect.
Returns will not be accepted unless there is significant damage. Please contact customer service with photos of the damaged product.
To be eligible for a return, the product must be in the same condition as when you received it — unused or unopened, and in its original packaging. A proof of purchase is also required.
If the product is significantly damaged during the shipping process, we will accept returns. We will also cover the shipping and customs fees incurred during shipping.
Please note that we do not accept returns due to customer convenience, such as placing order by mistake, no longer needing the product, or providing an incorrect shipping address.
To initiate a return, please contact us at contact@ikaw.me. If your return is accepted, we will send you a return label and instructions for how and where to ship the package. Please note that we do not accept items that are returned without our consent.
If you have any questions about returns, please contact us at contact@ikaw.me at any time.
Once we receive and inspect the returned item, we will notify you of its arrival and whether your refund has been approved. If it is approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your credit card company to process the refund.