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Order & Payment
We accept only credit card payment.
The shipping fee varies depending on the delivery area and the number of items.
How do I know my order has been confirmed?
Once an order is placed, a confirmation email will be sent to the provided email address. We recommend checkingyour email setting in advance to receive our email from firstname.lastname@example.org
You can also check your order from the order history on your account. The order will be automatically canceled in case of incomplete payment or credit card decline.
⇒Click here if you are not receiving the order confirmation email
How do I get a business receipt?
Receipt will be shown on your order history after the order has been shipped.
Log in to your account page to check the order details.
Please note, the invoice will not be included in your package.
⇒Click here to log in
How can I modify my order?
We will not be able to make any changes to your order after it has already been processed. If you want to change your order, please cancel the order immediately and placea new order.
⇒How do I cancel my order?
Can I change the credit card after placing an order?
The credit card used to pay for the order cannot bechanged after the order is placed.
However, you may change your payment by canceling the order immediately before it is processed and placing a new order.
The item I put in the cart went out of stock
An order gets confirmed after the checkout process is completed.
Please note that our items are currently sold in limited quantities and may go out of stock before checkout is completed.
We recommend registering and logging in to your account before purchasing for quicker checkout.
Returns due to customer’s lengthy absence or rejection
Please note that customers are to bear shipping costs both ways if the order is returned to us for any reason, such as the customer’s long-term absence, insufficient or incorrect address, and refusal upon delivery.
Do you offer gift wrapping service?
We do not offer gift wrapping service at this moment. However, we have a gift wrapping set and a complimentary message card.
Please visit the following link for gift wrapping and card options:
How can I get tracking information?
We will email you your tracking confirmation once the order has been shipped. Please make sure your email is set to receive our email from email@example.com
You can also check your tracking information via your account.
How long does it take to receive my order?
Delivery time may vary depending on the shipping address, but as our products are shipped from Japan, it usually takes about 1 week to 10 days to arrive. Please note that the delivery time may also vary depending on the region and circumstances. To check the delivery status, please refer to your My Page or shipping notification until the products arrive.
Can I specify a delivery date and time?
Unfortunately, it is not possible to specify a delivery date or time for international shipping.
I typed in the wrong address — How can I modify it?
Please reply to the order confirmation email with your updated address or contact us at firstname.lastname@example.org with your order ID and new address. Please note that if you request to change your address after the product have been shipped, you will be responsible for any additional shipping charges incurred. We appreciate your understanding.
How can I return an item?
Besides defective or damaged products, we do not accept cancellations, returns, or exchanges after the order has been confirmed and processed. To run things smoothly, please check the product(s) immediately after you receive them and see if they are the correct ordered items. Also, please do not throw out the original packaging(s) and box(es) and keep them in a resalable condition until you know they are the correct ordered products. In case you received a defective, damaged, or incorrect item(s), we humbly ask you to send us the photo(s) of the item(s) along with the related references at email@example.com.
I’d like to cancel my order
You may cancel your order if it has not been shipped yet. In that case, please contact us immediately as we may not be able to make changes once the order has started being processed.
In addition, if you want to modify your address or cancel your order, to run things smoothly, please reply to the order confirmation email or contact us at firstname.lastname@example.org with your Order ID.